SHIPPING DEADLINES See Details

Holiday Shipping Deadlines to arrive by December 25th:

Shipping Method Order By Delivered By
Standard Shipping December 16th
(1:30 PM UTC)
December 25th
Express Shipping December 18th
(1:30 PM EST) (ON and QC only)
Express Shipping December 21st
(1:30 PM UTC)

Customer Service

  • What is flat rate shipping?
    Flat rate shipping means that no matter how much you buy, your shipping charge remains the same. We make it easy for you to stock up on our innovative products without spending a fortune on shipping! As part of your checkout process, you'll be asked to choose a shipping option. We offer flat rates for standard and expedited shipping options, so choose the one that works best for you. Here are our shipping options:

      Shipping Rates
    Country Standard Express Remote Area Surcharge
    Austria 6.00€ 15.00€ 18.00€
    Belgium 6.00€ 15.00€ 18.00€
    Finland 9.00€ 15.00€ 18.00€
    France 6.00€ 15.00€ 18.00€
    Germany 6.00€ 15.00€ 18.00€
    Netherlands 6.00€ 15.00€ 18.00€
    Italy 9.00€ 23.00€ 18.00€
    Ireland 6.00€ 15.00€ 18.00€
    Spain 9.00€ 23.00€ 18.00€
  • Does Columbia ship to the Canary Islands?
    At this time, we do not ship to the Canary Islands.
  • Can I change or cancel my order once it’s been placed?
    We work hard to process your order quickly so that you receive it as soon as possible. Because we process orders so quickly, they cannot be interrupted once they have been placed. If you forgot to add something to your order before it was placed, please place a separate order for the additional item. It will ship to you in separate packaging, and will have its own unique order number and tracking link. If you'd like to cancel your order, you'll need to wait until it is received and then return it for a refund.
  • How long will it take to receive my order?
    We offer multiple methods of shipping. The table below illustrates estimated delivery times:

      Standard Ship (business days) Express Ship (business days)
      Order Placed Order Placed Order Placed Order Placed
      12am - 11am 11:01am - 11:59pm 12am - 11am 11:01am - 11:59pm
    Austria 2-3 3-4 1 2
    Belgium 2-3 3-4 1 2
    Finland 3-8 4-9 1 2
    France 2-3 2-4 1 2
    Germany 2-3 2-4 1 2
    Netherlands 2-3 3-4 1 2
    Italy 2-4 3-5 1 2
    Ireland 3-4 4-5 1 2
    Spain 2-3 3-4 1 2

    Holiday Shipping Deadlines to arrive by December 25th:
    Shipping Method Order By Delivered By
    STANDARD
    SHIPPING
    December 16th
    (1:30 PM UTC)
    December 25th
    EXPRESS
    SHIPPING
    December 18th
    (1:30 PM UTC)
  • How can I check the status of my order?
    There are multiple ways to check the status of your order. You can visit the order status page, you can click the link to the tracking number on your shipping confirmation email, or you can call us and we’ll be happy to help you!
  • Can I exchange my Columbia.com purchase?
    The fastest way to get a replacement item is to place a new order ! Place your new order for the item you would like, and return the one you don’t need at your convenience. We will process your return and credit once we receive your package. Products must be returned within 30 days “as new” condition and in their original packaging. Your products must be in original and unworn condition, with tags still attached. Any returns which would not respect these conditions could be refused and resent to you.

    If your return concerns a warranty issue, please refer to FAQ 12. How can I obtain warranty service on my outerwear?
  • How does Easy Returns work?
    If for any reason you are not satisfied with your online purchase, you may return your product within 30 days of receiving your order by sending it back to us. Every order comes complete with a return label. Please send your package to: Supplies Distributors SA, rue Louis Blériot 5, 4460 Grâce-Hollogne Belgique. Note: apparel must be in original, unworn condition with tags still attached; footwear must be in original, unworn condition, and in original box.

    Returns form
  • How can I check the status of my return and refund?
    We process returns within 2 business days, and you will see an email from us when your return has been processed. If you have questions, feel free to contact us.

    Returns form
  • Can I place an order by email?
    We’ll be happy to assist you in placing an order over the phone, but are unable to accept orders through email. Contact us and we’ll be glad to help!
  • Can I return my Columbia.com purchase at a Columbia store?
    We can assist you in processing a return. Please call us or email us, and we can provide you with a return authorization and explain the returns process. Our retail stores cannot accept returns from online orders.
  • Does Columbia Sportswear have retail stores?
    We do! Please visit out Store Locator page to find a location nearest you.
  • How can I locate a past season product not on your site?
    The majority of our product line is available on our website; however, if you are looking for something from a past season, please email us at Europe-consumers@columbia.com. We may be able to assist you in locating the product through one of our retailers
  • How can I obtain warranty service on my outerwear?
    In Europe, our products are under warranty for 2 years. You may seek resolution directly through the retailer where you purchased your outerwear. In many cases, the retailer will be able to assist you. If your retailer isn¹t able to assist you, please email us directly at: Europe-consumers@columbia.com.
  • Can you mail me a catalog of your products?
    While we do not produce a catalog, we show our product line on our website. If you’d like assistance in navigating our website, or have questions regarding additional details about our products, please contact us.
  • Which countries can "Insect Blocker" be shipped to?
    Insect Blocker product is available for purchase in Austria, Spain, Finland, Ireland, France, Germany, and The Netherlands. Due to country regulation, products with Insect Blocker technology are not allowed in Belgium and Italy. Orders containing Insect Blocker product in Belgium and Italy will still be processed but the Insect Blocker product will be cancelled and fully refunded.