In order to make a purchase from Columbia Online Shop on the Site, you may either check out as a guest or create an account as part of the checkout process. If you create an account you will be required to select a password and will be responsible for maintaining the confidentiality of your password and for restricting access to your password, and you agree to accept responsibility for all activities that occur under your account.

All orders for good on the Site must be made using the checkout process on the Site. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided, and correct any input errors before confirming your purchase and pay.

Once you have submitted an order using the Site, Columbia Online Shop will send an email to the email address you provided acknowledging receipt of the order and setting out details of the ordered product(s), the Sales Terms and any other applicable conditions. This email constitutes the acceptance of your order – and a confirmation that Columbia Online Shop has received it. Please be aware that the availability of products displayed on the Site at the time you consult the product page may change if other users place orders for that product at the same time, but you will be informed before finalising your purchase if the product has become out of stock.

The language of the contract will be English. You are encouraged to download, save or print a copy of your order confirmation, the email confirming dispatch and the Sale Terms in effect at the time of your order for your records.

In addition to the statutory right to withdraw from the purchase contract as set out in Clause 4.2 below, you have the voluntary right to return any order and receive a full refund at any time until 30 working days after receipt of your product(s), at Columbia Online Shop’s cost. In order to return your purchase, please call (+)35312678360 or follow the return instructions included in the delivery documents. This additional voluntary right to return does not restrict your statutory right of withdrawal in any way.

If you want to return the purchase of any product on the basis of Columbia’s return policy, you must send it back to Columbia Online Shop in its unworn, original condition within 30 working days of receipt of the product. Columbia Online Shop reserves the right to refuse refunds (in whole or in part) for returns made based solely on the voluntary right to return in relation to any products that are returned in a used or damaged condition. Please note that we do not accept returns pursuant to this Clause on products that were not purchased from the Sites, any bespoke products (i.e., products that we create to your specification, or which are clearly personalised) or any products which are not suitable for return due to health protection or hygiene reasons; this does not prejudice any of your statutory rights.

For more information on Columbia’s Return Policy, call (+)35312678360.

4.2 Statutory Right to Withdraw and Return

As a consumer, you have the statutory right to withdraw from (cancel) the purchase contract that you make on the Site. You can exercise this right of withdrawal in the manner indicated in this Clause 4.2 below.

CANCELLATION POLICY

INFORMATION ABOUT YOUR RIGHT TO CANCEL

You have the right to cancel this contract (including any contract made pursuant to an order via the Sites) within fourteen days without giving any reason. The cancel period is fourteen days from the day of the receipt of the products. If the products are delivered in multiple shipments, the right to cancel is calculated from receipt of the final shipment.

In order to exercise the cancelling right, you may use the withdrawal function “button” available on our Site. To do so:

1. Add your name and surname;
2. Add the contract identification details (e. g. order number, order date);
3. Add your e-mail address for confirmation of receipt;
4. Click the button labelled "Withdraw from contract";
5. Confirm your withdrawal by clicking "Confirm withdrawal" and
6. You will receive an automatic confirmation of your withdrawal by email.

Alternatively, you may inform us, Columbia at Columbia Sportswear Ireland Limited, 6th Floor, 2 Grand Canal Square, Dublin 2, D02 A342 Ireland or support@helpcenter-columbia- eu.zendesk.com, (+)35312678360 by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You may use the enclosed model form for this purpose, which is, however, not mandatory.

To comply with the cancelling period, it is sufficient for you to send the notification before the expiry of the cancelling period.

CONSEQUENCES OF CANCELLING

If you cancel this contract, we must refund all payments we have received from you under the cancelled contracts, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

When exercising the right to cancel, please return received products to us in good, unworn condition at our warehouse in Cambrai, France, (Columbia Sportswear Europe SAS at 5 Rue de la Haye, Espace Européen de l'Entreprise, 67300 Schiltigheim, France, Europe- Consumers@columbia.com, phone : (+)33159500000). We will bear the costs for returning the goods and reimbursement will be processed once we have received the goods back, or once you have provided evidence to us that the goods have sent back, whichever occurs first. To the extent permitted by applicable law Columbia Online Shop reserves the right to reduce the amount refunded for any products that are returned in a used or damaged condition.

Please note that we do not accept returns on products that were not purchased from the Site (such as goods purchased from a third party) or any bespoke products or any products which are not suitable for return due to health protection or hygiene reasons.

END OF INFORMATION ABOUT YOUR RIGHT TO CANCEL

Sample cancellation form

(If you wish to cancel the contract, please fill in and return this form)

To: Columbia Sportswear Company Limited, 2 Grand Canal Square, Dublin 2, D02 A342

Ireland, support@helpcenter-columbia-eu.zendesk.com , (+)35312678360.

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of consumer(s) (only in case of paper communication)
• Date

(*) Delete where inapplicable

Columbia Online Shop continually upgrades and revises its product offerings to provide you with new products. Columbia Online Shop may revise or discontinue products at any time without prior notice to customers All prices of Goods on the Site are subject to change without notice at any time; but this does not affect products which you have already successfully ordered.

a) Subject to the terms of Section b), the liability of Columbia and Columbia Online Shop for damages arising out of or in connection with these Sale Terms and related transactions is limited to the maximum extent permitted under applicable law, and Columbia Online Shop is liable for damages according to the applicable statutory provisions.

b) Without prejudice to the above, Columbia and Columbia Online Shop shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

c) The above limitation of liability does not apply to mandatory legal liability, liability relating to a specific warranty or liability for damage caused by fraud or gross negligence, or any type of bodily injury caused deliberately or by negligence.

d) To the extent that liability of Columbia and Columbia Online Shop is limited or excluded, so shall any personal liability of the statutory officers, employees and other agents of Columbia and Columbia Online Shop.

a) These Sale Terms and your purchase of products from Columbia Online Shop through this Site shall be governed by and construed in accordance with the laws of Ireland, without resort to its conflict of law provisions and excluding the United Nations Convention on the International Sale of Goods.

b) If you are a consumer and have your habitual residence in a country of the European Union, you can enjoy rights that protect you under the mandatory provisions of the law applicable in your country of residence. You may therefore bring an action to enforce your consumer rights in the Republic of Ireland or in the country of the European Union in which you reside.

c) If you have a dispute with Columbia in relation to a product or service that you have purchased from this website and you are unable to resolve this dispute by contacting Columbia’s helpdesk, you have the option of submitting complaints to a local dispute resolution body. You will find a list of dispue resouion bodies here: Dispute resolution bodies - Consumer Redress in the EU. Our contact email address is support@helpcenter-columbia- eu.zendesk.com.