OUR WARRANTY POLICY
In Europe, Columbia branded products including footwear are delivered with a commercial warranty of 2 years. The guarantor is Columbia Sportswear International SARL, Avenue des Morgines 12 Geneva Business Center, 1213 Petit-Lancy Switzerland. This commercial warranty does not limit any statutory warranty rights you have pursuant to applicable law as described in the applicable Terms and Conditions (Clause 6).
Our commercial warranty covers defects in materials and workmanship in garments, equipment and footwear manufactured by Columbia Sportswear Company.
If a product fails due to a manufacturing defect, we will either repair the product without charge, replace the product or offer a credit note at our discretion.
Please note that Columbia does not warrant and is not responsible for damages caused by misuse, abuse, accidents, modifications, natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow product care instructions.
Our commercial warranty covers defects in materials and workmanship in garments, equipment and footwear manufactured by Columbia Sportswear Company.
If a product fails due to a manufacturing defect, we will either repair the product without charge, replace the product or offer a credit note at our discretion.
Please note that Columbia does not warrant and is not responsible for damages caused by misuse, abuse, accidents, modifications, natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow product care instructions.
How to Get Warranty Service
1. For product bought less than 2 years ago on our official Columbia online store
At Columbia Sportswear, we expect our products to be free of manufacturer defects. However, should you have a warranty issue please contact us here / Support@helpcenter-columbia-eu.zendesk.com and provide the following information:
- Your name
- Your order-number
- Some pictures showing the default
- A short description of the issue
2. For product bought less than 2 years ago in a physical store
Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services. Should that not be possible, please contact us via this link / Support@helpcenter-columbia-eu.zendesk.com.
3. For product bought less than 2 years ago on a partner Online Store
Our Warranty policy states that items must be returned through the original point of sale. Please visit their website and/or contact them for more information on their after care services. Should that not be possible, please contact us / Support@helpcenter-columbia-eu.zendesk.com.